Responsibilities

• Check furniture to ensure it is in excellent condition prior to loading the truck.
• Accurately and safely load the truck, checking items against the sales order.
• Deliver and install furniture in a safe manner and within the agreed upon timeframe.
• Pickup haul-away items in accordance with company policy.
• Report any delivery issues to management, being sure to record information on paperwork.
• Take photographs of any damages/issues, along with the serial numbers of each defective piece.
• Document start and end times at each stop for productivity purposes.
• Confirm all electric items (power recliners, adjustable beds, etc.) work prior to leaving the stop.
• Wipe down furniture once delivered, and remove any packaging materials from the home.
• Provide world class customer service.
• Unload any returned or haul-away items in designated warehouse area or showroom.
• Utilize helper to spot when driving the box truck in reverse or navigating tight areas.
• Fold blankets and store equipment and supplies in an effort to keep the truck organized.
• Perform checklist of truck to ensure all equipment and supplies are available.
• Support warehouse functions as needed, including receiving trucks, tagging sold items, and general organization/cleanliness of the warehouse.
• Drivers are assisted by the Delivery Helper. This position may rotate between driving and helping.
• Delivery Driver productivity standard is approximately 8 deliveries/day.

Qualifications

• High School diploma or equivalent or at least 1 year of commercial driving experience with a van and/or vehicle up to the size of a 20-foot box truck.
• Ability to speak, read and write English.
• Must have reliable transportation.
• Must have valid state driver’s license and safe/clean driving record.

Additional Information

About Durango Furniture & Mattress (DFM): DFM is an independent, locally owned and operated retailer of home furnishings and bedding products. We have served the Four Corners area for over twenty years and continue to be Durango’s premier source of trendy yet affordable home goods. We offer our employees comprehensive training, uniforms, a direct-care health benefit, and generous employee discount after satisfactory completion of your 90-day onboarding.

Responsibilities

• Meet or exceed personal sales goals established by the General Manager.
• Greet customers as they enter the showroom, utilize consultative selling and relationship building skills to qualify the customer and best determine their needs.
• Maintain a pipeline of leads, from initial meeting to closing the sale.
• Establish a culture of excellence by leading by example to provide legendary customer service with a philosophy of "under promise, over deliver".
• Attend weekly all-staff meetings to discuss time-sensitive and specific agenda items.
• Be competent with all Company systems, including ordering of merchandise, inventory control, and delivery/service scheduling.
• Be competent with Company software, including Furniture Wizard, Windows Office, and any vendor sites (ie Coaster Connect, Ashley Direct, AmpTab, etc.).
• Collaborate with the General Manager on growth direction of the Company, including staffing needs, marketing campaigns, employee performance, and other matters.
• Maintain the showroom to be “customer-ready” at all times
  • Floors vacuumed, furniture dusted, glass windows/doors cleaned.
  • Merchandised to best showcase furniture by vignette/grouping
  • Neat and clean greeter’s podium and closing counter/desk.
• Attend local functions as requested by the GM to network and present the Company to current and potential customers and business partners.
• Assist with managing digital marketing to include website and social media accounts.
• Assist with managing print marketing, including direct mail, circulars, and local periodicals.
• Other duties as assigned by General Manager.

Qualifications

• High School diploma or equivalent. College degree preferred.
• Ability to speak, read and write English
• Ability to perform basic business math including calculation of discounts, profit margins, sales tax, etc.
• Sales and customer service experience required. Furniture/mattress/home goods sales experience highly desirable.

Additional Information

About Durango Furniture & Mattress (DFM): DFM is an independent, locally owned and operated retailer of home furnishings and bedding products. We have served the Four Corners area for over twenty years and continue to be Durango’s premier source of trendy yet affordable home goods. We offer our employees comprehensive training, uniforms, a direct-care health benefit, and generous employee discount after satisfactory completion of your 90-day onboarding.