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Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at (970) 259-6335 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Your Best Friend in the Furniture Business.

DELIVERY/WAREHOUSE ASSOCIATE

Overview

The primary purpose of this job is to safely and efficiently deliver and install home furnishings and mattresses within the agreed upon time frame, ensuring the customer is completely satisfied with the items delivered. Additional job functions include merchandise handling, vehicle maintenance, furniture assembly, and other duties as assigned by management.

Responsibilities

  • Check furniture to ensure it is in excellent condition prior to loading the truck.
  • Accurately and safely load the truck, checking items against the sales order.
  • Deliver and install furniture in a safe manner and within the agreed upon timeframe.
  • Pickup haul-away items in accordance with company policy.
  • Report any delivery issues to management, being sure to record information on paperwork.
  • Take photographs of any damages/issues, along with the serial numbers of each defective piece.
  • Document start and end times at each stop for productivity purposes.
  • Confirm all electric items (power recliners, adjustable beds, etc.) work prior to leaving the stop.
  • Wipe down furniture once delivered, and remove any packaging materials from the home.
  • Provide world class customer service.
  • Unload any returned or haul-away items in designated warehouse area or showroom.
  • Utilize helper to spot when driving the box truck in reverse or navigating tight areas.
  • Fold blankets and store equipment and supplies in an effort to keep the truck organized.
  • Perform checklist of truck to ensure all equipment and supplies are available.
  • Support warehouse functions as needed, including receiving trucks, tagging sold items, and general organization/cleanliness of the warehouse.
  • Drivers are assisted by the Delivery Helper. This position may rotate between driving and helping.
  • Delivery Driver productivity standard is approximately 8 deliveries/day.

Qualifications

  • High School diploma or equivalent or at least 1 year of commercial driving experience with a van and/or vehicle up to the size of a 20-foot box truck.
  • Ability to speak, read and write English.
  • Must have reliable transportation.
  • Must have valid state driver’s license and safe/clean driving record.

Additional Information

About Durango Furniture & Mattress (DFM): DFM is an independent, locally owned and operated retailer of home furnishings and bedding products. We have served the Four Corners area for over twenty years and continue to be Durango’s premier source of trendy yet affordable home goods. We offer our employees comprehensive training, uniforms, a direct-care health benefit, and generous employee discount after satisfactory completion of your 90-day onboarding.

SALES/CUSTOMER SERVICE ASSOCIATE

Overview

The Sales/Customer Service Representative is responsible for meeting/exceeding established sales goals to ensure Durango Furniture & Mattress (the Company) maintains a reputation as the best furniture and bedding store in the Four Corners. This position has a primary focus of achieving personal and Company sales goals. Additionally, the Sales Associate will perform specific showroom-based duties including, but not limited to processing transactions, cleaning, assembling, merchandising, and inventory control.

Responsibilities

  • Meet or exceed personal sales goals established by the General Manager.
  • Greet customers as they enter the showroom, utilize consultative selling and relationship building skills to qualify the customer and best determine their needs.
  • Maintain a pipeline of leads, from initial meeting to closing the sale.
  • Establish a culture of excellence by leading by example to provide legendary customer service with a philosophy of "under promise, over deliver".
  • Attend weekly all-staff meetings to discuss time-sensitive and specific agenda items.
  • Be competent with all Company systems, including ordering of merchandise, inventory control, and delivery/service scheduling.
  • Be competent with Company software, including Furniture Wizard, Windows Office, and any vendor sites (ie Coaster Connect, Ashley Direct, AmpTab, etc.).
  • Collaborate with the General Manager on growth direction of the Company, including staffing needs, marketing campaigns, employee performance, and other matters.
  • Maintain the showroom to be “customer-ready” at all times
    • Floors vacuumed, furniture dusted, glass windows/doors cleaned.
    • Merchandised to best showcase furniture by vignette/grouping
    • Neat and clean greeter’s podium and closing counter/desk.
  • Attend local functions as requested by the GM to network and present the Company to current and potential customers and business partners.
  • Assist with managing digital marketing to include website and social media accounts.
  • Assist with managing print marketing, including direct mail, circulars, and local periodicals.
  • Other duties as assigned by General Manager.

Qualifications

  • High School diploma or equivalent. College degree preferred.
  • Ability to speak, read and write English
  • Ability to perform basic business math including calculation of discounts, profit margins, sales tax, etc.
  • Sales and customer service experience required. Furniture/mattress/home goods sales experience highly desirable.

Additional Information

About Durango Furniture & Mattress (DFM): DFM is an independent, locally owned and operated retailer of home furnishings and bedding products. We have served the Four Corners area for over twenty years and continue to be Durango’s premier source of trendy yet affordable home goods. We offer our employees comprehensive training, uniforms, a direct-care health benefit, and generous employee discount after satisfactory completion of your 90-day onboarding.


Employment Application

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I certify that all information I have provided in order to apply for and secure work with this employer is true, complete, and correct. I expressly authorize, without reservation, the employer, its representatives, employees, or agents to contract and obtain information from all references (personal and professional), employers, public agencies, licensing authorities and educational institutions and to otherwise verify the accuracy of all information provided by me in this application, resume, or job interview. I hereby waive any and all rights and claims I may have regarding the employer, its agents, employees or representatives, for seeking, gathering and using truthful and non-defamatory information, in a lawful manner, in the employment process and all other persons, corporations or organizations for furnishing such information about me. I understand that this employer does not unlawfully discriminate in employment and no question on this application is used for the purpose of limiting or eliminating any applicant for consideration for employment on any basis prohibited by applicable local, state, or federal law. I understand that this application remains current for only 30 days. At the conclusion of that time, if I have not heard from the employer and still wish to be considered for employment, it will be necessary for me to reapply and fill out a new application. If I am hired, I understand that I am free to resign at any time, with or without cause and with or without prior notice, and the employer reserves the same right to terminate my employment at any time, with or without cause and with or without prior notice, except as may be required by law. This application does not constitute an agreement or contract for employment for any specified period of definite duration. I understand that no supervisor or representative of the employer is authorize to make any assurances to the contrary and that no implied oral or written agreements contrary to the foregoing express language are valid unless that are in writing and signed by the employer’s president. I also understand that if I am hired, I will be required to provide proof of identity and legal authorization to work in the United States and that federal immigration laws require me to complete and I-9 Form in this regard. I understand that any information provided by me that is found to be false, incomplete or misrepresented in any respect, will be sufficient cause to (i) eliminate me from further consideration for employment, or (ii) may result in my immediate discharge from the employer’s service, whenever it is discovered.

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